What you will do

Member retention & frequency

• Greet and check in members and guests with clear, friendly communication.

• Build daily relationships at the front desk so members feel known by name.

• Watch attendance reports and follow up with “low attendance” members by WhatsApp / call to invite them back.

• Process freezes and cancellations using our SOP and record clear reasons in our Gym Management System..

• Flag at‑risk members and serious issues to the sales/retention owner the same day.

Member experience & service

• Handle enquiries in person, by phone, email, WhatsApp, and social.

• Log all issues, promises, and key notes in our gym management system..

• Make sure all complaints and questions are resolved within 24–48 hours (by you or the right teammate).

Operations & maintenance support

• Run opening and closing checklists and keep reception and shared areas tidy and safe.

• Maintain lost and found, incident, and service recovery logs.

• Spot basic facility issues during your shift and report them until fixed.

Communication & reporting

• Share a daily summary of freezes, cancellations, complaints, and key member issues.

• Provide a simple weekly front desk report with retention and service insights.

How success is measured

• Members train more often and stay longer.

• Issues are solved fast and logged clearly.

• Member feedback and ratings stay high.

(We track this with attendance, complaint resolution time, member ratings, and data accuracy.)

Who you are

You are an Extrovert !

• Strong, clear communicator in English AND Vietnamese .

• Warm, confident, and comfortable speaking with busy professionals.

• Detail‑oriented with basic computer/CRM skills (Mindbody experience is a plus).

• Enjoy being on your feet, solving problems, and supporting a team.

• Previous experience in hospitality, customer service, or fitness reception is preferred.

Details

• Location: Thảo Điền, HCMC

• Schedule: Shift‑based, including some evenings and weekends

• Compensation: 7.000.000 VNĐ - 11.000.000 VNĐ

Benefits:

1. Essential Benefits
• Full social, health, and unemployment insurance.
• 12 paid annual leave days and public holidays.
• Maternity leave and annual health check-ups.
• Financial or time-off support for personal circumstances.

2. Growth & Development Benefits
• Regular professional training and coaching sessions.
• Clear career development path and internal mobility opportunities.
• Performance-based bonus system.
• Innovation reward programs.

3. Wellbeing Benefits
• Free-of-charge training at Primal.

4. Culture & Engagement Benefits
• Annual company trips, outings, and team-building events.
• Birthday celebrations, festive events, and year-end parties.
• Modern, collaborative, and inspiring work environment.